Why is my water out?

Water supply interruptions are either planned or unplanned. Planned outages usually happen when we’re replacing a section of pipe, rather than fixing a burst or leak. You should have received a letter explaining this would happen and when. If you didn’t, chances are it’s an unplanned outage. Unplanned outages usually result from water main bursts.  

When there is a significant water burst the auto shut-off valve (ASV) is triggered.   Read more

Residential garden watering restrictions

These FAQs cover off questions we get regarding both base level restrictions (daylight savings odds and evens) as well as sprinkler bans. For sprinkler ban specific information, check out this page: No sprinklers allowed. What can I do?

How do I know when I can water my garden?
Our watering restrictions start at the base level, known as garden watering restrictions. The second level is hand held watering only and the third level is a total outdoor use ban.   Read more

How long will my water be off for?

Across the Wellington region, there are around 30-40 instances per week when the water needs to shut off.  Most water main bursts are fixed within a couple of hours. However, a range of factors can affect how long it takes:

Where the burst is. A burst in the middle of a busy road means traffic management has to be organised. In some cases, eg during rush hour, repairs may be delayed until traffic volumes reduce.   Read more

What's a toby?

A toby is the water shut-off valve, generally located at the boundary of your property, that sits between the council water main and your private water pipe.  

The toby allows the water to your house to be shut off - handy if you're having some plumbing work done or if your hot water cylinder springs a leak. Simply lift the cover and turn the handle of the toby until the water is turned off.   Read more

Why is my water brown?

It’s likely that work on the pipes in your area has dislodged some silt from inside of the pipes. Run the tap for 5-10 minutes to see if it clears. If it hasn’t cleared, please call your city council.   Read more

Why does my water taste or smell earthy?

We all enjoy fresh tasting water. However sometimes it may not taste right. Unpleasant tasting water can be caused by more than one thing and below are some tips to help identify what might be causing this problem.  

Does your water taste or smell earthy? 

Firstly check if you have an internal plumbing issue. Try tasting water from different taps both inside and outside your house.   Read more

No sprinklers allowed. What can I do?

A residential sprinkler and irrigation system ban can be introduced around the region as a result of increasing water consumption caused by a long spell of dry weather. This means you cannot use a sprinkler or unattended watering system at any time. Careful watering by hand on odd/even days, between the hours of 6-8am and 7-9pm is still allowed.   Read more

Why is river supply low after heavy rainfall?

Have you ever wondered why after heavy rainfall supply from rivers goes down?

This is because when there is heavy rainfall the water isn't clean enough to use. We have to wait for the dirt and leaves (that have been churned up) in the water to settle before we can use it. And by the time the water settles, and is good enough to use, the river may have already receded.   Read more

Boil Water Notice

When a boil water notice is in effect, consumers need to boil tap water before drinking, using for food preparation or cleaning. This is used when bacteria is present in the drinking water, or there is the potential for bacteria to be present in the drinking water. What is the water contaminated with?

The water may contain bugs that can make people sick, for example causing vomiting or diarrhoea.  Our routine water quality tests look for E.   Read more