Why is my water out?

Water supply interruptions are either planned or unplanned.   Read more

Residential outdoor water restrictions

These FAQs cover off questions regarding residential water restriction levels.   Read more

How long will my water be off for?

Across the Wellington region, there are around 30-40 instances per week when the water needs to be shut off. Most water main bursts are fixed within a couple of hours.However, a range of factors can affect how long it takes:.   Read more

What's a toby?

A toby is the water shut-off valve, generally located at the boundary of your property, that sits between the council water main and your private water pipe. .   Read more

Why is my water brown?

Basin with dirty water It’s likely that work on the pipes in your area has dislodged some silt from inside of the pipes.   Read more

Why does my water taste or smell earthy?

We all enjoy fresh tasting water.However sometimes it may not taste right.Unpleasant tasting water can be caused by more than one thing and below are some tips to help identify what might be causing this problem.   Read more

No sprinklers allowed. What can I do?

A residential sprinkler and irrigation system ban, or level 2 water restrictions, can be introduced around the region as a result of increasing water consumption and a long spell of dry weather.   Read more

Why is river supply low after heavy rainfall?

Have you ever wondered why after heavy rainfall supply from rivers goes down?.   Read more

Boil Water Notice

When a boil water notice is in effect, consumers need to boil tap water before drinking, using for food preparation or cleaning.This is used when bacteria is present in the drinking water, or there is the potential for bacteria to be present in the drinking water.   Read more